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Online Top Up Guide
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How to Top Up Online?

(To download the detailed Online Top Up Guide click here).


1. Set Up

The following steps are necessary to enable an EasyPark Online Top Up:

  1. If you have not registered an EasyPark account, please go to and register (see "How to Register")
  2. Register your EasyPark meter (please note: the EasyPark device must be at least a 2011-model with USB port)
  3. Update your profile to include the billing address used for your debit/credit card
  4. Ensure your Windows PC runs on either XP, Vista or 7
  5. Ensure your MAC or Windows PC: Uses Internet Explorer 8 or higher (PC's) or Chrome or Firefox 3.5 or higher (PC or MAC). Safari is not currently supported, instead please use Firefox or Chrome. In addition, it must be updated with the latest versions of JAVA and the EasyPark device driver.


Online top up will only be successful if the EasyPark application has been provided access through your firewall and/or exception status under your anti-virus software.  If you are unsure how to modify your firewall set up or your anti-virus software for EasyPark‚Äôs software, please disable them before attempting to top up online.

For help or more information concerning details of ports and server addresses required to provide firewall access, please call our office (Tel: 542-7000.) To facilitate the support process, make sure to know the firewall status and type(s) of anti-virus software running on your MAC or Windows PC before contacting us. 


2. Loading Value to your Device

Follow these steps to load value to your EasyPark meter using EasyPark Online Top Up:

  1. Go to our website and select "Top Up Online"
  2. Log on to your account
  3. Connect the USB cord to your EasyPark device and your PC. Please ensure your device shows "USB". If not shown, check for the correct installation of the device driver (see above). Note: Do not disconnect your EasyPark device until the end of the Online Top Up process.
  4. Select "Next" or Start, and wait until the Online Top Up JAVA applet is shown as initialized
  5. The system then shows the balance on your meter, as well as other identifying data
  6. Select the amount you wish to top up
  7. Enter your payment details: name, card number, expiry date and CSC (last 3 digits on back of card)
  8. Confirm details for payment
  9. The Online Top Up system will then load the desired amount to your EasyPark meter and generate a receipt showing the updated balance
  10. Disconnect your EasyPark meter and turn it on to ensure the correct amount has been loaded.


For detailed instructions on the Online Top Up process and related trouble shooting, click here to download our detailed Online Top Up Guide.